Terms of service
Last updated: August 10, 2026
These Terms of Service govern your use of the Dialorix website and any purchases made through our online store. Throughout these Terms, the terms "we", "us", and "our" refer to Dialorix.
By visiting our website, placing an order, or using any of our services, you agree to these Terms of Service. Please read them carefully before using our website.
Online Store Terms
By using our website, you confirm that you are legally permitted to enter into a binding agreement in your country or region.
You may not use our products or services for any illegal or unauthorized purpose, nor may you use our website in violation of any applicable laws or regulations.
You must not transmit viruses, malicious code, or any other material intended to damage, disrupt, or interfere with our website or services.
A violation of these Terms may result in termination or restriction of your access to our services.
Products and Product Information
We make reasonable efforts to display our products, descriptions, specifications, colors, images, and other information as accurately as possible.
However, the appearance of products may vary slightly depending on your device, screen settings, lighting, manufacturing variations, or other factors.
We reserve the right to:
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Modify product descriptions or information
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Change or discontinue products
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Limit quantities available for purchase
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Limit sales to particular persons, regions, or jurisdictions where legally permitted
Any changes will not affect orders that have already created binding obligations where applicable law does not permit such changes.
Prices
Product prices are displayed on our website and may change from time to time.
We reserve the right to change prices, promotions, discounts, or offers without prior notice. Price changes will not affect orders already completed unless required or permitted by applicable law.
Shipping charges, taxes, duties, or other applicable costs may be displayed separately during checkout where applicable.
The final amount payable will be shown before you complete your order.
Orders
When you place an order, you agree that the information you provide is accurate, complete, and current.
Submitting an order does not necessarily mean that we have accepted it. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
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Suspected fraud or unauthorized transactions
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Incorrect pricing or product information
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Product availability issues
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Payment problems
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Abusive or suspicious purchasing activity
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Orders that violate these Terms or applicable law
If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.
We may contact you using the information provided with your order if additional information is required.
Payments
You agree to provide current, complete, and accurate billing and payment information when making a purchase.
Payments are processed through third-party payment providers made available through our store.
We do not directly store complete payment card details.
Your order may be delayed, rejected, or cancelled if your payment cannot be authorized or processed successfully.
Shipping and Delivery
Shipping times provided on our website are estimates unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, holidays, weather conditions, transportation disruptions, or other unforeseen circumstances.
You are responsible for providing an accurate and complete shipping address when placing your order.
Additional information regarding delivery, shipping times, and related conditions can be found in our Shipping Policy.
Nothing in this section limits any delivery rights provided to you under applicable consumer protection law.
Returns and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Our policies do not limit any mandatory consumer rights that apply to your purchase.
Accuracy of Information
We make reasonable efforts to ensure that information available on our website is accurate and up to date.
However, our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
Where permitted by law, we reserve the right to correct errors or inaccuracies and update information at any time.
If an error affects an order you have already placed, we will handle the situation in accordance with applicable law.
Intellectual Property
All content available through the Dialorix website, including our brand name, logos, graphics, product images, designs, text, layout, and other materials, is owned by or licensed to Dialorix unless otherwise stated.
You may use our website and its content only for personal and non-commercial purposes.
You may not copy, reproduce, distribute, modify, sell, publish, commercially exploit, or otherwise use our content without our prior permission, except where such use is permitted by applicable law.
Prohibited Uses
You may not use our website or services:
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For unlawful or fraudulent purposes
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To violate applicable laws or regulations
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To infringe intellectual property or other rights
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To submit false or misleading information
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To transmit malware, viruses, or harmful code
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To collect or track personal information about others unlawfully
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To interfere with the security or operation of our website
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To attempt unauthorized access to our systems or accounts
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To engage in spam, phishing, scraping, or similar abusive activity
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To impersonate another person or misrepresent your identity
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To interfere with another person's use of our website
We reserve the right to restrict or terminate access to our website or services for violations of these Terms where permitted by law.
Third-Party Services
Certain features of our store may rely on services provided by third parties, including Shopify, payment providers, shipping providers, analytics services, and other technology providers.
Your use of certain third-party services may also be subject to the terms and policies of those providers.
We are not responsible for third-party services to the extent permitted by applicable law.
Third-Party Links
Our website may contain links to websites or services operated by third parties.
We do not control these third-party websites and are not responsible for their content, availability, security, products, services, or privacy practices.
Accessing third-party websites is at your own discretion, and you should review their applicable terms and policies before using their services or making purchases from them.
Customer Communications and Feedback
If you send us reviews, suggestions, ideas, feedback, or other communications, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, abusive, threatening, defamatory, misleading, obscene, or that infringes the rights of another person.
We may remove or refuse content where reasonably necessary to protect our website, customers, business, or legal rights.
Personal Information
Your submission and use of personal information through our website is governed by our Privacy Policy.
Disclaimer of Warranties
We aim to provide our website and services reliably and accurately. However, except for warranties or guarantees that cannot legally be excluded, we do not guarantee that access to our website will always be uninterrupted, completely secure, or error-free.
Nothing in these Terms excludes or limits any statutory warranty, guarantee, or consumer right that cannot legally be excluded or limited.
Limitation of Liability
To the fullest extent permitted by applicable law, Dialorix will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
In particular, these Terms do not limit any mandatory rights or remedies available to consumers under applicable consumer protection laws.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of our website, your violation of these Terms, or your infringement of the rights of another person.
This section does not impose obligations on consumers that cannot lawfully be imposed under applicable consumer protection law.
Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or separated from these Terms where necessary.
The remaining provisions will continue to remain in effect.
Termination
You may stop using our website and services at any time.
We may suspend or terminate access to our services where reasonably necessary because of a violation of these Terms, fraudulent or unlawful activity, security concerns, or other legitimate reasons.
Termination does not affect rights or obligations that arose before termination.
Entire Agreement
These Terms of Service, together with our other applicable store policies, constitute the terms governing your use of our website and services.
If any provision of these Terms conflicts with mandatory consumer protection law, the applicable mandatory law will take precedence.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.
Any updated version will be published on this page together with a revised "Last updated" date.
Changes will apply from the date they are published unless applicable law requires otherwise.
Consumer Rights
Nothing in these Terms of Service is intended to restrict, exclude, or replace any consumer rights that cannot legally be waived.
If applicable consumer protection laws provide you with rights that are more favorable than these Terms, those legal rights will apply.
Contact Information
Questions about these Terms of Service can be sent to:
Dialorix
support@dialorix.com
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