Shipping policy

Last updated: August 10, 2026

This Shipping Policy explains how orders placed with Dialorix are processed, shipped, and delivered.

We currently offer worldwide shipping.

Order Processing

Orders are processed before they are handed over to the shipping carrier.

Once your order has been processed and shipped, you will receive a shipping confirmation where applicable.

Orders may take longer to process during holidays, promotional periods, periods of unusually high demand, or due to circumstances outside our reasonable control.

Estimated Delivery Times

Our estimated delivery time is:

7–15 business days

Delivery times are estimates and begin after your order has been shipped.

Business days do not include weekends or public holidays.

Actual delivery times may vary depending on your location, shipping carrier, customs processing, local postal services, weather conditions, holidays, or other circumstances outside our reasonable control.

Worldwide Shipping

Dialorix ships to customers worldwide.

Shipping availability may depend on the destination country or region and the shipping services available for that location.

In rare cases, we may be unable to ship to a particular destination. If this affects your order, we will contact you and provide an appropriate solution.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on your delivery location, order value, available shipping method, or any active shipping promotion.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require additional time to update their systems.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the purchase price and are the responsibility of the customer.

Dialorix does not control customs charges or the time required for customs clearance.

Customers are responsible for complying with any import requirements applicable in their country or region.

Shipping Delays

Although we aim to have all orders delivered within the estimated timeframe, delays may occasionally occur.

Possible causes of delays include:

• Customs processing
• Carrier or postal delays
• Severe weather
• Public holidays
• Transportation disruptions
• Incorrect or incomplete shipping information
• High order volumes
• Other circumstances outside our reasonable control

A delay does not automatically mean that an order has been lost.

If your order is significantly delayed, please contact us so we can assist you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed once an order has already been processed or shipped.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be sent again.

Lost or Missing Packages

If your tracking information shows no movement for an extended period or you believe your package may be lost, please contact us.

We will review the situation and, where appropriate, work with the shipping carrier or fulfillment provider to investigate the shipment.

If a shipment is confirmed as lost, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Where applicable, include your order number and clear photographs of the package and damaged item so we can evaluate the issue.

Damaged or defective products are handled in accordance with our Return & Refund Policy.

Multiple Packages

Some orders may be shipped in more than one package.

If this happens, packages may arrive at different times and may have separate tracking information.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless clearly stated otherwise.

Failed or Refused Delivery

If a package is returned because delivery was refused, the address was incorrect, the package was not collected, or the carrier was unable to complete delivery, please contact us.

Depending on the circumstances, additional shipping charges may apply if the order needs to be shipped again.

Any refund will be handled in accordance with our Return & Refund Policy and applicable law.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, delivery regions, business practices, or legal requirements.

Any updated version will be published on this page together with a revised "Last updated" date.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, contact us at:

Dialorix

support@dialorix.com