Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any original tags, protective films, accessories, and packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at support@dialorix.com.

If your return is accepted, we will provide you with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at support@dialorix.com.

Damages and Issues

Please inspect your order upon receiving it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

When contacting us regarding a damaged, defective, or incorrect item, please include your order number and clear photos showing the issue where applicable.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Items that show signs of wear, use, misuse, or damage caused after delivery
• Personalized, customized, or engraved products
  
• Gift cards
• Items marked as final sale

Please contact us at support@dialorix.com if you have questions about whether your specific item is eligible for return.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Return Shipping

Unless your item arrived damaged, defective, incorrect, or applicable law requires otherwise, you are responsible for the cost of returning your item.

Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

We recommend using a trackable shipping method when returning your order. We are not responsible for return packages that are lost or damaged while being shipped back to us.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will automatically be refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@dialorix.com.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to provide a justification, subject to any exceptions under applicable law.

This legal right is separate from and does not limit our 30-day return policy or any other consumer rights available to you under applicable law.

Contact Us

For questions regarding returns or refunds, contact us at:

Dialorix
support@dialorix.com