Privacy policy

Last updated: August 10, 2026

This Privacy Policy describes how Dialorix collects, uses, stores, and shares your personal information when you visit our website, purchase products from us, or otherwise communicate with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect information including:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order and purchase information
• Account information
• Customer support communications
• Information you choose to provide to us

Payment information is processed through our payment service providers. Dialorix does not directly store complete payment card details.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Network information
• Pages and products you view
• Shopping cart activity
• Referring websites or links
• Information about how you interact with our website
• Cookie and similar technology data

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

How We Use Your Personal Information

We may use your personal information to:

• Process and fulfill your orders
• Process payments and refunds
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Provide customer support
• Process returns and refunds
• Manage customer accounts
• Improve our website, products, and services
• Personalize your shopping experience
• Prevent fraud and other harmful activity
• Maintain the security of our website and services
• Comply with legal, tax, accounting, and regulatory obligations
• Send promotional or marketing communications where permitted by law
• Measure and improve our advertising and marketing

Where required by law, we process personal information based on an appropriate legal basis, including fulfilling our contract with you, complying with legal obligations, legitimate business interests, or your consent.

Shopify

Our online store is operated using Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Shopify may process certain personal information when you visit or use our store in order to operate its platform and provide its services.

Your information may be processed by Shopify and its service providers in countries other than the country where you live.

How We Share Personal Information

We may share personal information with third parties where necessary to operate our business and provide our services.

These may include:

• Shopify and other e-commerce service providers
• Payment processors
• Shipping and fulfillment providers
• Customer service providers
• Analytics providers
• Advertising and marketing providers
• IT, hosting, security, and technical service providers
• Accountants, legal advisers, insurers, and other professional advisers
• Government authorities where required by law

We may also disclose personal information if necessary to protect our rights, prevent fraud, comply with legal obligations, or in connection with a business sale, merger, acquisition, or restructuring.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

• Keep the website functioning correctly
• Remember your preferences
• Maintain your shopping cart
• Understand how visitors use the website
• Measure website performance
• Improve security
• Prevent fraud
• Provide and measure advertising where permitted

Where required by law, non-essential cookies will only be used after you have provided the necessary consent.

You may manage cookies through the privacy controls available on our website or through your browser settings. Disabling certain cookies may affect how some features of the website function.

Advertising and Marketing

We may use your personal information to send information about products, promotions, or offers that may be relevant to you.

Where required by law, we will obtain your consent before sending certain marketing communications or using certain technologies for personalized advertising.

You may unsubscribe from marketing emails at any time using the unsubscribe option included in those communications.

You may also contact us regarding your marketing preferences at:

support@dialorix.com

International Data Transfers

Because we use Shopify and other service providers that operate internationally, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by applicable law, appropriate safeguards will be used to protect personal information transferred internationally.

These safeguards may include approved contractual protections or other lawful data transfer mechanisms.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The amount of time we keep information may depend on:

• How long it is needed to provide our services
• Legal and regulatory requirements
• Tax and accounting requirements
• Fraud prevention and security requirements
• Resolving disputes
• Protecting or enforcing our legal rights

When personal information is no longer required, it may be deleted or anonymized in accordance with applicable law.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain uses of your personal information
• Withdraw consent where processing is based on consent
• Request a portable copy of certain personal information
• Opt out of certain marketing communications
• Submit a complaint to the appropriate data protection authority

These rights may be subject to limitations or exceptions under applicable law.

To exercise your privacy rights, contact us at:

support@dialorix.com

We may need to verify your identity before completing certain requests.

European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, we process your personal information in accordance with applicable data protection laws.

Depending on the activity, we may process personal information based on:

• Contract — when processing is necessary to process your order, provide products, process returns, or provide other requested services.

• Legal obligation — when processing is required to comply with applicable legal, tax, accounting, or regulatory requirements.

• Legitimate interests — when processing is necessary for legitimate business purposes such as improving our services, preventing fraud, protecting our business, and maintaining security.

• Consent — when you have provided consent for specific activities, such as certain marketing or advertising practices.

Where processing is based on your consent, you may withdraw that consent at any time.

You may also have the right to submit a complaint to the data protection authority responsible for your country or region.

Security

We use reasonable administrative, technical, and organizational measures designed to protect your personal information.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

If you have an account with us, you are responsible for keeping your login details and credentials secure.

Third-Party Websites and Services

Our website may contain links or integrations involving websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy practices of third parties before providing personal information to them.

Children's Privacy

Our website and services are intended for a general audience and are not specifically directed at children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us unlawfully, please contact us at:

support@dialorix.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.

When this Privacy Policy is updated, the date shown at the top of this page will also be updated.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, contact us at:

Dialorix

support@dialorix.com